What you can do in the member portal
The member portal is your secure, self‑service hub for managing your account with us. Once you are logged in, you can:
- View your current plan details and account information
- Check your data usage and see a history of your monthly usage
- Review and pay your invoices online
- Open, track, and update support tickets
- Update your contact preferences and payment method
All of these tools are available anytime, from any device with an internet connection. Using the portal saves you a phone call and gives you instant access to the information you need.
Registering for the first time or resetting your password
If you have never logged into the portal before, you will need to register your account. Start on the login page and click the link that says “Register for a new account.” You will be asked for your account number and the email address we have on file for you. After you submit that information, we will send a message to that email address with a link to create your password. Choose a strong password that you do not use for any other website, and save it in a safe place.
If you already have an account but have forgotten your password, click the “Forgot your password?” link on the login page. Enter the email address we have on file for your account, and we will send you a password reset link. That link expires after a short time for your security. Once you follow the link, you can set a new password and log in right away.
If you do not receive the registration or reset email within a few minutes, check your spam or junk folder. Still having trouble? Please contact our support team through the portal’s help section – we are here to help you get signed in.
How we communicate with you about your account
We take your account security seriously. We will never request your password, account number, or any personal details by email. If you receive an email that appears to be from us asking you to click a link and provide sensitive information, do not respond. That is a phishing attempt.
Our only official communications about your account come through the member portal itself, through a phone call from a member of our team, or via a secure message in the portal’s support ticket system. If you are unsure whether a message is really from us, please log into the portal and check your notifications there, or call us using the phone number listed on our website.
By keeping your login credentials private and never sharing them, you help protect your account. Remember: any legitimate message from us will direct you to log into the portal in the usual way – it will never ask you to reply with your password or account number.
