What an Authorized Dealer Does

An authorized dealer acts as our local partner in your community. They handle the initial steps of getting you connected—from answering your questions about available options to scheduling your installation. Dealers are trained by us and have direct access to our systems, so they can check service availability at your exact location and guide you through the sign-up process.

Dealers also provide ongoing support for your account. If you have a billing question or need to make a change to your service, your dealer can often resolve it without you having to call our central office. They are the first point of contact for most day-to-day needs.

Why Local Dealers Matter for Installation and Support in Rural Areas

Rural properties come with unique challenges. Driveways can be long, trees and terrain may affect line of sight, and homes may not have standard wiring. A local dealer understands these conditions because they live and work in the same area. They know which installers are familiar with local geography and which equipment works best in our climate.

When something goes wrong, a local dealer can often send a technician who is already nearby. This means faster repairs and less downtime for you. Local dealers also build relationships with local contractors and tower owners, making it easier to coordinate installations on remote properties. You get the benefit of a neighbour who knows the lay of the land.

Questions to Ask a Dealer Before Signing Up

Before you commit to a service agreement, it is wise to confirm a few details with your dealer. These questions help ensure you understand what to expect and avoid surprises later.

• What is the installation process for my property? Ask about timelines, site survey requirements, and any equipment that will be placed on your home or land.
• What happens if I need technical support? Find out whether you call the dealer directly or our central help desk, and what hours support is available.
• Are there any additional fees for installation or equipment? While we do not list prices here, it is reasonable to ask for a full breakdown of one-time and recurring charges before you sign.
• How does the dealer handle service interruptions? Ask about average response times for repairs and whether there is a local technician on call.
• Can you provide references from other customers in my area? A good dealer will be happy to share examples of recent installations or connect you with a happy customer.

Taking a few minutes to ask these questions can help you choose a dealer who is reliable, responsive, and a good fit for your rural property.