Dedicated Account Management and Service Level Agreements
Enterprise accounts operate differently from residential or small business services. When you become an enterprise customer, you are assigned a dedicated account manager. This person becomes your single point of contact for everything related to your connectivity. They learn your operations, understand your critical usage patterns, and anticipate needs before they become issues.
Your account manager handles escalations directly, coordinates with our technical teams, and schedules proactive maintenance windows with minimal disruption. They also conduct regular check-ins to review performance and plan for growth.
We back every enterprise relationship with a tailored service level agreement (SLA). Each SLA defines uptime targets, response times for repairs, and escalation paths. Our SLAs are written to reflect the real-world demands of your business, not generic promises. If an issue arises, you know exactly what to expect and when.
Redundancy and Static Addressing
Reliability is built into every layer of our enterprise network. Redundancy means your connection stays active even when equipment or paths fail. We design with automatic failover, diverse physical routing, and backup links that engage without manual intervention. Our network engineers monitor all links continuously and can reroute traffic in seconds.
Static public IP addressing is included for enterprise accounts. This gives you consistent, unchanging addresses for servers, VPN gateways, security cameras, or any device that needs to be reachable from the internet. We assign blocks of static IPs based on your requirements and assist with configuration so you can integrate them seamlessly into your infrastructure.
- Automatic failover between primary and backup connections
- Diverse fibre paths entering your building from separate directions
- Standby hardware on site for critical locations
- Static IP blocks sized to your exact needs
Planning Connectivity for Multi-Site Operations
When you operate multiple locations, connectivity becomes a strategic asset. Our enterprise team works with you to design a network that ties all your sites together securely. We coordinate site surveys, assess bandwidth requirements per location, and recommend dedicated links or site-to-site VPN tunnels as appropriate.
Our network engineers handle the technical planning: IP schema design, routing protocols, and quality of service settings so that traffic from your head office reaches remote sites reliably. We also help you plan for future expansions, adding new sites without interrupting existing operations.
Throughout the process, your dedicated account manager ensures consistent communication across every involved party. You get a single, cohesive plan rather than piecemeal solutions. The result is a network that supports your entire enterprise, from the main office to the most remote outpost.
